When your order is made and posted
Nothing here is sitting in a warehouse. Every piece is strung by hand, and a piece is checked and packed before it goes out.
- Custom and bulk orders are quoted a date when we agree the order.
You will hear from us by email when your order is placed. If anything is going to take longer than the above, we write and tell you rather than leaving you to wonder.
Where we deliver, and what it costs
Postage is charged per parcel, not per piece, and it is what the carrier charges us — we do not add anything to it. Prices are in HKD. The exact cost to your address is worked out at checkout, before you pay: put what you want in the cart, enter your address, and the carrier's own price appears. You choose between the standard and express service there.
Delivery times are the carrier's estimates, counted from dispatch rather than from when you ordered. They are not guarantees — customs and local post offices are outside anyone's control.
Duty and tax on arrival
We charge no duty or tax. What you pay here is the pieces and the postage, nothing else. Many countries charge import duty or tax when a parcel arrives from abroad, based on the value of the order; the carrier collects it before handing the parcel over. The checkout says so before you pay, for every country where it applies. What it comes to is set by your own country's rules, and we cannot see it from here — if you would like to know before ordering, write to customer@beadista.com.
When postage looks expensive
Some places are simply dear to reach, and postage can come close to the price of the piece. We show you the real number rather than hiding it or refusing the sale. If it looks steep, write to us before ordering — a slower service or a larger single order is sometimes better value.
The United Kingdom, the EU and Norway
We do not sell to these countries here — we send you to our Etsy shop instead. Their rules make Etsy the taxpayer, so VAT is collected at Etsy's checkout and your parcel arrives with nothing to pay. Prices there are a little higher because the tax and Etsy's fees are inside them.
Countries where duty is paid on arrival
We deliver to these, but they are the exception to the rule at the top of this page: your country charges import duty or tax on parcels from abroad, and that is collected when the parcel arrives. It is not included in what you pay here, and we have no way to pay it for you.
Countries we cannot deliver to
Not all for the same reason, so each group below says its own. If your country is here and you think we have it wrong, write to us — some of these change.
If your country is not offered at checkout at all, write to customer@beadista.com. Sometimes there is a way and we simply have not looked into it yet.
Tracking, and parcels that go astray
Every service we use is tracked. You get the tracking number by email when the parcel is posted.
- If tracking has not moved for 10 working days, write to customer@beadista.com and we will open a case with the carrier.
- If a parcel is confirmed lost, we remake the piece where we still can, or refund you in full including the postage you paid.
- If a parcel arrives damaged, send us a photograph within 7 days of delivery and we will replace or refund it.
Please check the address before you order. A parcel returned to us because the address was wrong or nobody collected it can be sent again once you have paid the postage a second time.